Who is Parts RT Parts

Frequently Asked Questions (FAQ’s)

How do I contact you?

For all customer service issues you cand send us an email at office@rtparts.is
To place an order call 415-6430

When Can I Expect To Receive My Order?

Ground orders are usually delivered in 1 to 3 business days. Some orders may take longer than 5 days. 

Can I Cancel My Order?

We do not accept order cancellations because we often package products within an hour of ordering which is why we don’t have the ability to cancel orders. We begin the order process as soon as the order is placed.

Can I Change My Order?

We don’t have the ability to accept order changes. We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact us. If you need additional parts please submit a new separate order. We can’t change part numbers or quantities once the order has been placed.

How Do I Return A Part?

1. Return Window: Items must be returned within 30 days of delivery. No exceptions.
2. Condition of Items: Items must be returned in new, unused, and resalable condition, including all original packaging and parts. (Installed parts are not eligible)
3. Electrical Parts: Not returnable if you plug in the part or open or tear or unseal the plastic or shrink wrap.
4. Exceptions: Parts that are damaged or defective upon 7 days of arrival are eligible for a refund. After 7 days we are no longer able to file an insurance claim, and no refunds will be given.
5. Warehouse: Returns must be shipping to our warehouse. If parts are returned to an incorrect location, credit will not be issued or significantly delayed.

Part of my order is missing. What do I do?

Please contact us at office@rtparts.is (we will contact the warehouse so please allow extra time to respond)

Do You Ship Internationally?

We do not ship outside the Iceland.

I Am Missing Hardware. Can You Send Me The Missing Piece?

We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc…) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items.

What happens if I refuse my order?

If you refuse your order you must send us a message at office@rtparts.is as soon a possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)

What if my part fails? What type of warranty does my part have?

Most of our parts (but not all) come with a one year Limited Warranty excluding electrical and wear and tear items. Depending on the type of product you purchased, you may also have an extended service contract if you purchased one. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the manufacturer’s rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM’s, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements. Warranty excludes damage caused by misuse, abuse, other faulty parts, improper installation or off-road, commercial or marine use. Warranties expire when you sell your vehicle. RT PARTS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. RT PARTS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Limited Warranty does not include labor. Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation on incidental or consequential damages, so the above limitations may not apply to you. You may also have other rights which vary from state to state.

How long do part refunds take?

Most return refunds are processed within 14 business days after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.

Do you offer exchanges or replacement parts?

No, All products must be returned and reordered.

My part is defective, do you pay for damages?

We do not cover any expenses that occur from the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

My part is wrong, do you pay for damages?

We do not cover any expenses that occur from the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

You can call 4156430 for more information or contact us via email office@rtparts.is

Bugðufljót 17D, Hurð 107, 270 Mosfellsbær, Iceland

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